Legal

Refunds and cancellation

Last updated: 3 October 2026

This policy covers payments made to Dreamour Multiventures for RYST Harbour: subscriptions and setup fees. It sits alongside our terms of service.

1. Free trial

The free trial costs nothing, so there is nothing to refund. You are only charged once you choose a plan.

2. Setup fee

• Full refund if you cancel before setup work begins (before the walkthrough with your villa).
• No refund once setup has started, because the work is done for your villa.

3. Subscriptions

• Subscriptions are paid in advance and renew automatically until cancelled.
• To cancel, give 30 days’ notice by email to info@dreamour.in. Cancellation takes effect at the end of the billing period in which the notice ends, after the 6-month minimum term.
• We don’t refund part-used months or years. You keep full access until the cancellation takes effect.

4. When we always refund

• Duplicate or wrong charges: refunded in full.
• If we end the service without cause, or can’t provide it: we refund the unused part of your prepaid fees.

5. How to ask for a refund

Email info@dreamour.in with your villa’s name and the Razorpay payment ID or invoice number. We reply within 2 working days. Approved refunds are sent back to the original payment method within 7 working days; your bank may take a further 5–7 working days to show it.

6. Service delivery

RYST Harbour is an online service; nothing is shipped. Your account is active as soon as your trial starts or your payment is confirmed. Setup is done with you, usually within 7 days of the first walkthrough.

7. Guests booking a villa

If you booked a stay at a villa, that villa sets its own cancellation and refund terms, shown on its booking page or confirmation, and refunds are made by the villa. Please contact the villa directly. For RYST 109A, see stay.ryst.in’s terms.

8. Contact