Legal

Terms of service

Last updated: 3 October 2026

These terms are an agreement between Dreamour Multiventures (“we”, “us”) and the villa owner or business that signs up for RYST Harbour (“you”). By signing up or using RYST Harbour, you accept them. If you use RYST Harbour on behalf of a business, you confirm you can bind that business.

1. The service

RYST Harbour is software for running independent villas: bookings and calendar sync with online travel agencies, guest messages, invoices, a direct booking website, staff tools, reports and related features. It is offered to businesses, not to consumers for personal use. What each plan includes is shown on our pricing page.

2. Accounts and your team

• You sign in with Google. Keep your Google account secure; anything done from your account is your responsibility.
• You decide who on your team gets access and what they can see, and you remove people who should no longer have it.
• You must be 18 or older, and the information you give us must be accurate.

3. Free trial

Each new villa starts with a free trial for the period shown on our pricing page when you sign up (currently 7 days). Nothing is charged during the trial. If you don’t choose a plan by the end of it, your account becomes read-only until you do.

4. Plans, fees and payment

• Fees: a monthly or annual subscription per villa, plus a one-time setup fee, as shown on the pricing page. GST is charged on top at the applicable rate (currently 18%).
• Billing: subscriptions are paid in advance through Razorpay and renew automatically each month or year until cancelled. Annual plans are priced at 10 months.
• Minimum term: subscriptions have a 6-month minimum term.
• Late payment: if a renewal fails, you have 7 days to pay. After that the account becomes read-only until payment is made. Your data is not deleted.
• Other costs: your own domain name, your payment gateway’s fees (for guest payments) and WhatsApp message charges are paid by you directly to those providers.
• Price changes: we will give at least 30 days’ notice before a new price applies to your next renewal.

Refunds are covered by our refund and cancellation policy.

5. Cancelling

You can cancel with 30 days’ notice, by email to info@dreamour.in or through your account. Cancellation takes effect at the end of the billing period in which the notice ends, and not before the minimum term ends. You keep access until then.

6. Your data

• You own your data, including your guests’ data. You let us store and process it only to provide RYST Harbour to you.
• You are responsible for your guests’ data: collecting it lawfully, telling guests how you use it and getting any consent the law requires. You also remain responsible for your own legal duties, such as GST filings and reporting foreign guests to the authorities.
• Leaving: after your account ends you can export your data for 30 days. We then delete it within 90 days, except records we must keep by law.

7. How we handle your guests’ data

For personal data you put into RYST Harbour about your guests and staff, you are the data fiduciary and we process it on your behalf under the Digital Personal Data Protection Act, 2023. We will:

• process it only to provide RYST Harbour and on your instructions;
• keep it confidential and limit access to people who need it;
• use reasonable security safeguards;
• tell you without undue delay if we become aware of a breach affecting it;
• help you respond to requests from guests about their data;
• use only the service providers listed in our privacy policy, and hold them to similar obligations;
• delete it, or return it to you, when your account ends, as described above.

8. Acceptable use

Don’t use RYST Harbour to break the law, send spam or messages to people who haven’t agreed to receive them, upload harmful code, try to access another villa’s data, overload or reverse-engineer the service, or resell it without our written agreement.

9. Other services

RYST Harbour connects to services we don’t control, such as online travel agencies, Razorpay, WhatsApp, Telegram and Google. Their terms apply to your use of them, and we are not responsible for their outages, changes or decisions. Calendar sync depends on the travel agencies’ calendar feeds, which can be delayed: always confirm availability in an agency’s own extranet before you accept a booking.

10. Availability and support

We work to keep RYST Harbour available and to fix problems quickly, but we don’t guarantee it will always be available or error-free. We may need to pause it for maintenance, ideally with notice. We support you by WhatsApp, phone and email.

11. Intellectual property

RYST Harbour, its software and design belong to Dreamour Multiventures. RYST is a trademark of Dreamour Multiventures. Your subscription gives you the right to use RYST Harbour for your villa while it is active. If you send us suggestions, we may use them without obligation to you.

12. Liability

RYST Harbour is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential losses, including lost bookings, double bookings, lost profits or lost data that you could have backed up. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

You agree to cover our losses arising from your breach of these terms or of the law, including claims by your guests about data you collected.

13. Suspension and ending the agreement

We may suspend or close an account that seriously or repeatedly breaks these terms, or that puts the service or other users at risk. Where we can, we will warn you first and give you time to fix it. If we end the service without cause, we refund the unused part of any prepaid fees.

14. Governing law and disputes

These terms are governed by the laws of India. We’ll first try to resolve any dispute by talking to you. If that fails, the courts in Chennai, Tamil Nadu have exclusive jurisdiction.

15. Changes to these terms

We may update these terms. We will give at least 30 days’ notice of material changes in the app or by email. If you keep using RYST Harbour after they take effect, the new terms apply.

16. Contact

Complaints go to our Grievance Officer, Yuvanesan M, at info@dreamour.in.